Structured service management for civic
Residents report it. We track it. Government resolves it. Submit infrastructure issues in under 2 minutes and follow progress in real time.
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Active Right Now
Open requests in progress
From first report to final resolution.
Every request follows a structured, visible path. Every transition is logged. Nothing is lost between steps.
Submit
Residents log requests with type, location, priority and supporting detail.
Assign
Admin routes the request to the right team and sets resolution priority and ETA.
Execute
The team works the request, updating progress and estimated completion in real time.
Close
Closure is logged with notes and timeline — every action audit-ready by default.
Everything operations need. Nothing extra.
Live Status Routing
11 distinct stages with every transition logged by actor, timestamp, and reason.
Smart Notifications
Email alerts keep residents and admins aligned throughout the request lifecycle.
Public Tracking
Residents track their own requests without logging in via reference number.
Role-Based Access
Two-tier RBAC — Residents track their own; System Admins control the full workflow.
Operational Analytics
Dashboards show open counts, priority breakdown, and request type distribution.
Immutable Audit Trail
Every action permanently recorded — actor, time, reason — governance-ready by default.
Two roles. Zero confusion.
Residents create and track their own requests. System Admins own the full workflow with complete audit visibility.
5 service types, one platform.
Residents report across all city service domains. Each request carries type-specific routing context.
Broken streetlights, power outages, and electrical hazards.
Built for governments that demand accountability.
Immutable audit log
Every status change, assignment, and cancellation is permanently logged with actor, timestamp, and stated reason.
ETA transparency
Admins set and update resolution ETAs per request. Residents see expected dates without needing to call the office.
Layered visibility
Residents see their own. Admins see everything. Privacy enforced at the data layer, not by convention.